Parkdean Resorts Reviews

Loved the caravan but the restaurant reedcutters has gone down in quality. No longer was there the fresh fish bar everything was fast food and expensive. Always enjoyed Vauxhall before but will not be returning quickly in the future which is a shame

Keep going back to st minver as we love the location, we stay in a lodge on the glade. The lodge is very clean and great to be in but compared to other Parkdean sites it’s very rundown eg club house pool area, we will return to st minver as we know what we are getting but it is a real shame that it’s not up to the standards of other parks.

Me my wife and 3 children use our touring caravan at parkdean resorts but we use tymaw Park most weekends. We went away on Thursday gone to get to our pitch and find dirty nappies all over it we spoke to someone and they asked us to use another pitch we were happy to do this. We set our caravan and awning up plugged into the electric and began to enjoy our holiday. The following day we took the kids out all day and enjoyed ourselves. But on our return we fou d that someone had unplugged our electric we spoke to the new caravan at the side off us and they said that there electric would not reach so security unplugged our. We lost all the food that we had for the weekend. I went to reception and informed them off the situation and they told me that they have not touched my electric cable but offered me £80 in food vouchers. I went back and spoke to my wife who was really upset due to recovering a break down. She asked me to plug electric in I went to plug it into another plug to find that ours didn't reach now. So I went back to reception and informed them my wife said yes to the food vouchers but my electric does not reach now. They told me its not there problem it's my own fault as I plugged Into the wrong electric. I said that's not right how your treating me. I gave them there food vouchers back and informed them I was going to leave and go home. I went back to my caravan and took my orning down for security to come to me and say they have me a spare lead. At this point I was not happy and said its to little to late I'm going home my kids and wife were very upset and yet I'm still waiting to here back about my complaint. Parkdean makes it really difficult to make a complaint. I will not be using parkdean again unless they resolve this situation that they put my family through.

Followup off complaint
We have been trying to get through to a lady called Joanne who works at the tyemar caravan park but she is never in when we get through no matter what time we ring and most off the time we don't even get an answer at the park.
But Joanne sent us an email on Friday at 15:35 asking us to ring her at 16:30 as she is available to discuss this issue then we didn't get the email till the following day.
I am now giving up with this issue as they are not interested in dealing with the complaint.
Parkdean resorts need train there colleagues in dealing with complaints and not just ignore them.
We will never use parkdean resorts again and if anyone asks us if its worth staying with them we will advise them not to.
Thanks for not dealing with our complaint.

Park Dean Sandford - we were sent an email about contact less arrivals, but we still needed to be booked in, when we arrived. Also there weren't enough staff to deal with the towed caravans arriving.

The swimming pool was disgusting! There was hair and other things floating in the pool, the sides were filthy from people wearing footwear. And the smell coming from the drains, smelt like raw sewage.

The new toilets and shower area wasn't completed, so only cold water was available and no toilet roll holders. Thankfully there were more shower blocks available on site!

A few of our group has now come down with colds, sickness etc.

Won't be returning to this site, that's for sure.

I had to cancel due to my husband getting emergency triple bipass. I was happy to reschedule and decided to go for week in August once husband has recovered. They said it would be an extra £240 which I paid immediately. When I checked my booking they still had us down for 3 nights. Ive got record of call and screenshot of what extra I paid. Contacted customer service and even though they admitted their fault they wanted another £120. I refused and asked for refund. They have kept £150 of our money and still waiting on refund. Will never use them again. Totally unacceptable.

Go every year to Sea Acres near lizard , I went to a Haven never again have been going to a parkdean for the last 7 years never had a issue , caravans have always been clean and tidy , staff are always friendly and helpful .. the site is quiet love it … If you want a 5 star resort don’t stay in a caravan but for base then it’s great ..

Really helpful. Friendly company - provided a few suggestions over Facebook and we had a great time. Thank you, would defo use again :)

Went with daughter and family last year to Bideford bay. Caravan clean, swimming pool clean and warm. Shop on site very expensive. Ruined holiday as on last day went to drop key in and car went down pothole and damaged. Single mom and only had car 1 week. They passed us from pillar to post for several weeks, we were told contractors had not left warning. It appears potholes have been mentioned by other review sites since 2013, again 2018. Told us to claim against our insurance, but would lose no claims. Said should have been informed when we arrived, but weren’t. No signs or warnings until we drove out when they put cones across the road to block it! Total rip off. As you can see from their reply they say much of their updates come from comments made, yet issues regarding potholes were made years ago and still remain. This rubbishes their response.

Cancellation cover is a con and would qualify for a daylight robbery. eventually you would only be covered for a very limited circumstances and need to provide a pile of documents to justify. Not what you need in current climate and ParkDean NEVER EVER AGAIN. Customers will remember this daylight robbery

Disgusting customer service just care about the money and not the quality or service they give. Went to there sandford park on 31st of July for 3 days with my 4 month old baby my disabled 9 year old and my friends one year and her disabled 8 year old. On the 1st night pulled out sofa bed and 1 year old very quiet and this because she was playing with a needle imbedded in the sofa bed, we complained all they offered was a bottle of wine no other options now I mean any of the kids could of been hurt, then to top it off baby seemed very stuffy and developed a cough and clothes seemed to be getting damp, we looked around to find several areas of black mould which my 9 year old actually had an allergy to when we complained they offered us 10 percent back so £56 this is ridiculous as especially these times they was supposed to have done deep clean Covid but these issues still arised and could of seriously harmed my children

I have been trying to book online activities for my grandchildren for two weeks. Customer Service is non existent. Next year I'll go elsewhere. Very disappointing

AVOID
We were forced to cancel our holiday as one of our children had to isolate as per the government guidelines, made two phone calls to customer services (1.5hrs waiting to talk) for them to confirm that we would have a refund, yet now they refuse. Unfortunately for Park Dean, we have the recordings of the conversations with their customer services confirming that we would be entitled to a refund.
Don’t bother with the cancellation cover as it doesn’t cover anything and they will go back on their word anyway.

Horrendous service, you can never get hold of anyone other than by email, when you do it’s only stock copy and paste answers 5 days later!!
No personal compassion or realistic responses despite keeping your money!
It looks like I’m going to have to go through the small claims court armed with my evidence.

UPDATE!!
Thank you for your response, I would have excepted 100% holiday voucher had that been my only option. The problem being myself and my wife were told by your customer service representatives over the phone, of which I have the recordings, that I could have a full refund this is where the problem lies. Don’t offer it if it’s not available!
The other problem is your response times, trying to get hold of anybody is an absolute joke!

UPDATE AGAIN!!!!

Their communication skills are to be desired!
As I have sent the recordings of the phone conversation, at their request, I would expected a response. After 2 weeks of waiting - nothing.
Very frustrating, small claims here I come.
AVOID AT ALL COSTS.

Arrived today at the White Acres resort in Newquay. On entering the site we were very excited UNTIL we got to our 8 berth caravan - which was left wide open, key on the table and no welcome pack . All the reception and cleaning staff had gone home, so it was left to the poor security guard to try and help. The caravan is filthy and in the midst of a pandemic this is totally unacceptable. After spending 2 hours scrubbing the caravan and clearing out food that had been left under beds and on cupboards. After wiping off the human dribbles and licks off the main door. After scraping splattered curry out of the microwave. As if this wasn't horrific enough we moved on to the beds. Ripped duvet covers and pillows that although they had clean pillow cases on, they have a distinct old, dirty, greasy smell to them underneath. Several curtains are torn and over all a huge disappointment for £1600 for 1 week. The bed in the lounge is broken and dirty, still with filthy bedding on and used wet wipes....vilel! My 15 year old niece refused to sleep on the beds or bedding and is sleeping on towels in the lounge. Her dad is on the other bench in the lounge as he has no bed. It took so long to clean the caravan the shop had shut, so we went to the chip shop....the girl on the counter (who spent far to long giggling at every single word the fryer said behind the counter!) With her very long blonde hair draping in the food was enough to put us from going back there again....very unhygienic! I've just got in bed reluctantly and the noise from the swimming pool sounds like a factory next to us....end of day one and ready to drive the 9 hours back home asap!

UPDATE

The manager wasn't available. The woman on reception acted like it was perfectly normal for the caravan to be so disgusting and confirmed the cleaning staff often didn't clean. She arranged for maintenance to replace the broken bed and offered for the cleaning team to come and clean, which we declined as we had already spent our entire evening sterilising and cleaning the entire van. Refused to do anything about the filthy bedding, ripped and mouldy curtains etc. Informed us they would drop a vacuum cleaner off for us, so we could vacuum all the hairs and dirty tissues up from one of the beds. The place is shambolic! And as for Parkdean holidays reply....absolutely disgusting. We are now taking legal advice as we require a refunding for the bedding we have been forced to purchase along with all the cleaning products on top of the inconvenience and upset this has caused!

Feel absolutely robbed by Park Dean, I usually go with haven but thought I would try Park Dean as a nice change BIG MISTAKE.

I am disabled and booked a wheelchair accessable caravan,paid £549, me and my family have been on the social housing bidding on wheelchair accessable properties for over 2 years, and unfortunately a property has been offered to us to move in the same week we go away so had to cancel we are all gutted been looking forward to it, and now park Dean didn't even refund us half our money.. And kept over 300"due to the cancellation rules" although I paid cancellation cover I suggest you look at you're cancellation policy and consider that some people are VULNERABLE and DISABLED and experience very unfair situations that are completely out of their control on a daily basis!!!! and then having to deal with selfish money grabbing companies like you... You should be ashamed of yourselves,no compassion or sympathy. DO NOT BOOK WITH PARK DEAN.

Awful customer service. No interest in it what so ever.
Booked a holiday along with cancellation cover due to the current climate and my occupation at a hospital.
As predicted I was asked by my hospital to cancel my annual leave due to circumstances so began attempting to contact Parkdean.
You cannot get hold of them over the phone as the cancellation line is always closed for staff training and the main customer service line just directs you to online chat. Then the online chat is about an hour to 2 hours wait. And if you don’t answer them immediately when it’s your turn you have to start all over again!
I asked to cancel to be told I would lose all my money bar £40. Which I questioned with the fact I had cancellation cover. He explained my reason for cancellation was not not one that they considered acceptable. So I was not entitled to a refund. I explained that one of there reasons was “unforeseen occupational posting in your present employment” to which park deans response was this was only for military personnel. Not that it states that anywhere.
However going back and forth questioning this is not seeming to get me anywhere. And they couldn’t care less